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County of Kane
Kane County Emergency Communications (KaneComm-911)
Kane County, Illinois
719 Batavia Avenue, Geneva, Illinois 60134 / Phone: 630-232-3400
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719 S. Batavia Avenue, Building C, Geneva IL, 60134
Kane County Emergency Communications
Kane County Emergency Communications (KaneComm) is a multi-jurisdictional dispatch center responsible for the deployment of several Police, Fire, and Medical agencies located within Kane County. KaneComm personnel are tasked with all of the incoming emergency and non emergency calls for assistance from citizens residing in these jurisdictions.
Telecommunicators field multijurisdictional calls from the public and determine the nature and location of the incident in order to quickly and efficiently deploy police, fire, and medical units as necessary. KaneComm serves as a 24 hour a day continuous operations function responsible for the support of one county sheriff’s department, nine police departments, and seven fire departments in addition to serving as a Public Safety Answering Point (PSAP). Telecommunicators must maintain contact with all of the units on assignment while consistently disseminating information and updating their status and location. Staff must monitor several complex radio frequencies while operating a variety of communications equipment. Simultaneously; information must be entered and retrieved from an assortment of electronic data files. These include; but are not limited to, missing persons, wanted persons, orders of protection, registered sex offenders, stolen weapons, and stolen vehicles.
Facility and Equipment
KaneComm is located at the Kane County Government Center Campus at 719 S. Batavia Avenue in Geneva IL. The Communications Center is home to 6 multifunctional state of the art dispatch terminals. Each Telecommunicator has the capability of utilizing all of the communications equipment and software applications at any given time from any workstation within the facility. Each console is outfitted with 5 flat screen LCD monitors. One of the five is solely designated for the MCC-5500 radio console. This technology enables interactive touch screen capabilities used to monitor a total of 21 police and fire radio frequencies. The Telecommunicators can communicate with public safety entities both locally and statewide using a touch screen, foot pedal, or wireless headsets. All of the data related to calls for service as well as the activity of the field units is input via the New World Systems Computer Aided Dispatch application. The numerous phone calls handled daily by KaneComm are managed by the Intrado Viper phone system. This system works in conjunction with the New World Systems CAD to map the approximate location of 911 callers based on the information provided by Phase II Wireless technology. This technology is particularly helpful when it is necessary to locate a citizen who is not familiar with his or her surroundings.
KaneComm is staffed with a total of 18 full time Telecommunicators (which includes three Shift Supervisors) and one part time Telecommunicator. They are supported by administrative personnel, the Radio System Administrator, Deputy Director, and the Director of Communications.
In 2014 the Communications Division managed a total of 70,895 calls for service and 101,994 incoming phone calls. 42,690 of those calls were made to 911 from cellular phones and 10,433 were placed from land lines. 35,599 outbound calls were made by the Telecommunicators. These calls include, but are not limited to; securing mutual aid from other agencies, deploying such entities as the Coroner’s Office, the Health Department, Animal Control, or the Highway Department, and requesting services for citizens in distress such as tows, locksmiths, or board up companies. These requests, in addition to the continuous stream of incoming calls, resulted in a grand total of 137,593 phone calls managed by our staff last year.
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FOIA Contact Information
KaneComm Board 2009 Annual Report
Subscribers of KaneComm Dispatch Services:
Kane County Sheriff's Office
Kane County Office of Emergency Management
Maple Park PD
Pingree Grove PD
Campton Hills PD
Fox Valley Park District PD
Kane County Forest Preserve PD
South Elgin PD
Maple Park FD
Pingree Grove FD
Fox River FD
Big Rock FD
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