The Business Services Representative builds and maintains effective connections between the local business community and the Workforce Development System in Kane, Kendall, and DeKalb Counties to promote employers' utilization of services available under the Workforce Innovation and Opportunity Act (WIOA). The position is primarily responsible for providing employer outreach to assess workforce hiring/skills needs, identify resources, and discuss appropriate services that can be provided, including the facilitation of referrals through the workNet Batavia partner network. The position also serves as a liaison between employers and WIOA program participants in order to develop job opportunities and promote job-seeker customers as a “talent pipeline" for employers. The position assists the Business Services Manager with the development and implementation of innovative strategies to deliver workforce solutions that are responsive to the talent recruitment, hiring, and skills-training needs of businesses. The position assists with planning and implementing regional hiring events, and coordinates with the Career Services team to identify, assess, and screen for potential job-ready candidates that match employment/ training opportunities. The Business Services Representative is responsible for researching and recruiting employers interested in participating in workforce training initiatives, including On-the-Job Training (OJT), Incumbent Worker Training, Customized Training, and Internship/Apprenticeship opportunities. The position will also be responsible for accurately maintaining tracking tools/systems necessary to monitor employer engagement/program activity and outcomes, including the use of a Customer Relationship Management (CRM) software and required state tracking systems. Qualified applicants will have a bachelor's degree in business management, public administration, human/behavioral/social services, or a related field, or have a combination of at least four (4) years of related education, training, and/or experience. Previous public sector or workforce development experience strongly preferred, especially in the areas of customer-focused services and technical assistance to employers. Applicants should have excellent interpersonal, organizational, communication, and computer skills, be knowledgeable about current local employment conditions and state/federal workforce development programs, and be able to survey and determine employer needs. A strong work ethic, proactive nature with an ability to adapt and respond to changing needs/priorities, and team-oriented attitude are essential. Benefits include health, pension, vacation and holidays.

Deadline Date: Open until filled

Application review is expected to begin the week of 8/30/2021.

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